Terms & Conditions

In these Terms, unless the context otherwise requires:

• "Platform" means the Premedice web application, mobile applications, APIs, and all associated services operated by Diagnostics AI, Inc.
• "User," "you," "your" means any individual or entity that accesses or uses the Platform, including healthcare professionals, healthcare students, researchers, and authorized personnel.
• "Patient Data" means any Protected Health Information (PHI), medical records, clinical notes, lab results, imaging data, or any health-related information uploaded, input, or processed through the Platform.
• "AI Output" means any content, analysis, recommendations, summaries, or data generated by the Platform's machine learning models, including differential diagnoses, clinical summaries, and document analyses.
• "AI System" means any machine learning model, ensemble, or algorithm deployed on the Platform, including large language models, classification systems, and retrieval-augmented generation pipelines.
• "Content" means all text, images, data, documents, files, and materials uploaded, submitted, or displayed through the Platform.
• "Services" means the AI-powered clinical assistance, document processing, medical literature research, and related features described in Section 3.
• "Clinical Governance Framework" means the policies, procedures, and oversight mechanisms governing the safe and effective use of AI in clinical decision support.
• "Term" means the duration of your subscription or authorized access period as specified in your account.
• "We," "us," "our," "Company" means Diagnostics AI, Inc., a Delaware corporation.
• "High-Risk AI System" has the meaning given in Article 6 of Regulation (EU) 2024/1689 (EU AI Act).
• "Data Protection Impact Assessment (DPIA)" means the systematic assessment required under Article 35 of the GDPR and Article 27 of the EU AI Act.

By accessing, registering for, or using the Platform in any capacity, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions ("Terms"), our Privacy Policy, our Clinical Safety Framework, and any applicable Business Associate Agreement (BAA). These Terms constitute a binding legal agreement between you and Diagnostics AI, Inc.

If you are accepting on behalf of an entity (hospital, clinic, practice, research institution), you represent and warrant that you have the authority to bind that entity. If you do not agree, you must immediately halt usage.

We may update these Terms from time to time. Material changes will be communicated via email or in-app notification at least 30 days in advance. Continued use after the effective date of changes constitutes acceptance.

Premedice is a comprehensive AI-assisted medical information platform that provides the following services to licensed healthcare professionals, medical researchers, and authorized healthcare personnel:

• AI-Powered Clinical Chat: Natural language interface for clinical documentation assistance, differential diagnosis support, treatment planning, and medical information retrieval.
• Patient Data Management: Aggregation, analysis, and timeline visualization of patient medical history.
• Medical Document Processing: Upload, analysis, and extraction of information from medical documents, lab reports, prescriptions, and referral letters.
• Biomedical Literature Search: Integrated access to PubMed, PubMed Central, Semantic Scholar, Europe PMC, Cochrane Database of Systematic Reviews, CrossRef, and other academic databases.
• Drug Information Systems: Query capabilities across OpenFDA, DailyMed, PubChem, ChEMBL, RxNorm, and DrugBank.
• Clinical Trials Search: Access to clinicaltrials.gov for ongoing and completed studies with detailed eligibility criteria.
• Medical Writing & Reporting: AI-assisted generation of clinical summaries, SOAP notes, discharge summaries, and structured medical reports.
• Clinical Calculators & Screening Tools: Evidence-based clinical scoring tools (Wells, CHA2DS2-VASc, PHQ-9, GAD-7, and others).
• Medical Code Lookup: ICD-10, SNOMED CT, LOINC terminology mapping.

Regulatory & Business Classification: Premedice is provided as a clinical decision support tool. It is not certified as a medical device under the EU Medical Device Regulation (MDR 2017/745), the FDA's Software as a Medical Device (SaMD) framework, or equivalent regulatory regimes unless explicitly stated. Premedice does not prescribe medications, sell prescription-only products, operate as an online pharmacy, provide telemedicine services, or engage in card-not-present sales of pharmaceuticals or regulated medical devices. The Platform is a SaaS-based clinical decision support system classified as such for payment processing and regulatory purposes. Users are responsible for determining the regulatory classification applicable to their use case.

AI Model Scope: Premedice exclusively uses text-based and clinical AI models for symptom analysis, lab report interpretation, and medical information retrieval. The Platform does not use, integrate, or offer generative image AI models (e.g., DALL-E, Midjourney, Stable Diffusion) or generative video AI models (e.g., Sora, Runway, Pika). No images or videos are generated by our AI systems. All AI outputs are text-based clinical analyses and structured medical information.

Registration requires a valid email address and authentication via Google OAuth or another supported identity provider. You must provide accurate and complete details, including professional credentials where applicable. Account sharing is strictly prohibited; each user must maintain separate credentials. You must notify us immediately at [email protected] of any unauthorized access. Multi-factor authentication is strongly recommended for all accounts and may be required for enterprise users.

You are responsible for maintaining the confidentiality of your login credentials and for all activities conducted through your account. We reserve the right to verify professional credentials and deny access where such verification is unsuccessful.

By using the platform, you represent that you are at least 18 years of age and are:

• A licensed healthcare professional (physician, nurse, pharmacist, or other licensed provider).
• A student enrolled in an accredited medical, nursing, or allied health program under appropriate supervision.
• An authorized researcher affiliated with a recognized research institution.
• A patient or caregiver using the Platform solely for educational purposes as explicitly described in our disclaimers.

You will maintain appropriate professional liability insurance as required by your jurisdiction. You will not use the Platform as the sole basis for clinical treatment decisions. You acknowledge that Platform outputs require independent professional verification before any clinical application.

Subscription fees are billed in advance on a monthly or annual basis via Stripe. Subscription renewals are automatic unless canceled at least 24 hours prior to billing. Free tier accounts are subject to strict daily usage and API call limits as indicated on the pricing page. Enterprise customers may negotiate custom terms including dedicated support, enhanced SLAs, and custom data processing agreements.

All fees are exclusive of applicable taxes. You are responsible for withholding taxes where required. Late payments may incur interest at 1.5% per month or the maximum rate permitted by law. Refunds are governed by our separate Refund Policy available at /refund.

Our platform routes queries across a specialized ensemble of models (including Gemini, Claude, Med-PaLM 2, Med-Gemini, and MEDITRON-70B) to optimize response accuracy.

Premedice complies with Regulation (EU) 2024/1689 (the EU AI Act) where applicable. The following provisions govern our AI systems:

You retain all right, title, and interest in and to all Patient Data, documents, and content you upload, input, or create using the Platform ("User Content"). We claim no ownership over your User Content and act solely as a data processor on your behalf as defined under applicable data protection laws.

You represent and warrant that you have obtained all necessary consents, authorizations, and legal bases required to upload, process, and share any Patient Data or personal information through the Platform, including but not limited to patient consent for the processing of health data.

You agree to use the Platform responsibly. This includes:

• Maintaining clinical verification of all AI outputs before any clinical application.
• Ensuring accuracy of manual data inputs.
• Obtaining all required patient consents prior to uploading PHI.
• Using strong authentication and maintaining session security.
• Maintaining your own independent medical records outside the Platform.
• Complying with all applicable laws, including professional conduct standards.
• Reporting any suspected AI system malfunction or safety concern promptly.

You expressly agree NOT to:

• Engage in autonomous clinical decision-making based solely on AI outputs without human sign-off.
• Practice medicine across unauthorized jurisdictional boundaries.
• Reverse-engineer, decompile, or extract model weights, training data, or proprietary algorithms.
• Scrape, crawl, or mass-query the Platform for competitive intelligence, model extraction, or unauthorized data collection.
• Bypass security measures, rate limits, authentication, or access controls.
• Upload defamatory, harassing, or illegal content.
• Use the Platform to generate or disseminate medical misinformation.
• Use the Platform to diagnose or treat patients without appropriate licensing in the applicable jurisdiction.
• Submit data that you do not have lawful authority to process.
• Generate, upload, or process NSFW, explicit, pornographic, sexually suggestive, violent, hateful, or otherwise harmful content.
• Use the Platform for any non-medical or non-health-related purposes.
• Attempt to generate images, videos, or other media content through the Platform.

The Platform code, logo trademarks ("Premedice"), underlying algorithms, model architectures, designs, and neural configurations are the exclusive property of Diagnostics AI, Inc. and its licensors. You are granted a limited, revocable, non-exclusive, non-transferable license to use the Platform solely for its intended clinical and educational support purposes.

AI Output generated through your use of the Platform is owned by you, subject to our license to use it for service improvement (in de-identified, aggregated form) and to enforce these Terms.

The platform relies on external data feeds (including PubMed, Semantic Scholar, OpenFDA, DailyMed, clinicaltrials.gov) and API gateways (Google Cloud Vertex AI, OpenAI, Anthropic). We are not liable for external data accuracy or downtime originating in these third-party networks. Third-party services have their own terms and privacy policies that govern your use of their services. We publish a list of sub-processors in our Privacy Policy and update such list at least 30 days in advance of any material changes.

Beta services are provided "AS IS" for early feedback without support guarantees or clinical validation. Patient Data should not be inputted into Beta modules unless designated specifically as HIPAA-compliant. Beta features may be discontinued at any time without notice. Separate terms may apply to Beta Services as communicated at the time of enrollment.

Any suggestions, enhancement ideas, or feedback submitted to us becomes the property of Diagnostics AI, Inc. We may use and implement feedback without compensation or confidentiality constraints, except where separate agreements govern. We are not obligated to use or implement any feedback received.

We handle personal information in strict accordance with our Privacy Policy. All database records are fully encrypted (AES-256 at rest and TLS 1.3 in transit), and we enforce HTTPS across all channels. We never sell or trade medical or account details.

For covered entities, we execute standard Business Associate Agreements (BAAs) upon request (contact [email protected]). We maintain immutable audit trails of ePHI access, conduct annual HIPAA risk audits, and comply with all security and breach notification guidelines under 45 CFR §§ 164.308-164.314.

Our administrative, physical, and technical safeguards include role-based access controls (minimum necessary access), encryption of ePHI at rest and in transit, workforce training, contingency planning, and regular vulnerability assessments.

We serve users globally and comply with applicable data protection laws in the jurisdictions where we operate. This section governs specific international obligations:

• EEA / UK: Users benefit from GDPR rights. Our EU representative for GDPR Article 27 purposes can be contacted at [email protected]. Our UK representative can be contacted at [email protected].
• Brazil (LGPD): We recognize data subject rights under Lei 13.709/2018 and designate a local representative for communications with the ANPD.
• California (CCPA/CPRA): California residents have rights to know, delete, correct, and opt out of the sale or sharing of personal information. We do not sell personal data.
• Canada (PIPEDA), Japan (APPI), Singapore (PDPA), South Korea (PIPA), Australia (Privacy Act 1988), South Africa (POPIA), India (DPDP Act 2023), China (PIPL): We respect applicable data subject rights and will process valid requests in accordance with local law.
• US State Privacy Laws: Residents of Virginia, Colorado, Connecticut, Utah, Iowa, and other states with comprehensive privacy laws have rights to access, correct, delete, and appeal denials of their requests.

For users in the EEA, UK, or Switzerland, disputes arising from data processing may be referred to the relevant lead supervisory authority or raised with our Data Protection Officer.

Both parties agree to hold the other's trade secrets, product schemas, and Patient Data in absolute confidence, using a reasonable degree of care. Disclosures to employees and contractors are on a strict need-to-know basis. Confidential information does not include information that is or becomes publicly available through no fault of the receiving party, is independently developed, or is required to be disclosed by law.

We reserve the right to suspend or close accounts immediately for material breaches including payment default, violation of prohibited uses, illegal operations, clinical safety violations, or breach of applicable law. Accounts inactive for 12 consecutive months may be closed upon 30 days prior notice. We will provide notice of suspension where practicable, unless such notice would compromise security or violate law.

Upon cancellation or account termination, you retain a 90-day window to export your User Content, after which we will permanently delete all clinical files from active databases following NIST SP 800-88 guidelines. We may retain anonymized, de-identified data for research and service improvement purposes. Sections 14 (Intellectual Property), 17 (Feedback), 21 (Confidentiality), 24 (Limitation of Liability), 25 (Indemnification), and 26 (Governing Law) survive termination.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, DIAGNOSTICS AI, INC. AND ITS DIRECTORS, OFFICERS, EMPLOYEES, AND AFFILIATES WILL NOT BE LIABLE FOR ANY INDIRECT, CONSEQUENTIAL, SPECIAL, INCIDENTAL, OR PUNITIVE LOSSES, INCLUDING BUT NOT LIMITED TO PATIENT HARM, LOSS OF DIAGNOSTIC METRICS, DATA BREACHES (EXCEPT AS REQUIRED BY APPLICABLE DATA PROTECTION LAW), SYSTEM HALLUCINATIONS, OR LOSS OF PROFITS OR BUSINESS OPPORTUNITIES. OUR TOTAL AGGREGATE LIABILITY SHALL NOT EXCEED THE GREATER OF $100 USD OR THE FEES PAID BY YOU IN THE PAST TWELVE MONTHS. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded or limited by applicable law.

You agree to defend, indemnify, and hold harmless Diagnostics AI, Inc., its affiliates, officers, directors, employees, and agents from and against any claims, losses, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from or related to:

• Your violation of these Terms or applicable law.
• Your misuse of Platform outputs, including reliance on AI-generated content without independent verification.
• Your failure to obtain required patient consents or authorizations.
• Your independent clinical decisions based on Platform outputs.
• Your violation of any third-party rights, including privacy rights.

These Terms are governed strictly under the laws of the State of Delaware, without regard to conflict of law principles. The United Nations Convention on Contracts for the International Sale of Goods (CISG) does not apply.

Neither party shall be liable for delays or failures caused by acts of God, cyberattacks, power grid breakdowns, government restrictions, public health emergencies, labor disputes, or third-party cloud infrastructure outages exceeding reasonable control parameters. The affected party will provide prompt notice and use reasonable efforts to mitigate the impact.

We are committed to ensuring the Platform is accessible to all users, including those with disabilities. We strive to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. If you encounter accessibility barriers, please contact [email protected] and we will work to provide the information or functionality through an alternative means.

The Platform does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, or any other protected characteristic. We take reasonable measures to evaluate and mitigate biases in our AI systems that could lead to discriminatory outcomes, and we encourage users to report any suspected bias or discrimination to [email protected].

These Terms, together with the Privacy Policy and any executed BAA, represent the entire agreement between you and Diagnostics AI, Inc. If any clause is found invalid or unenforceable, the remaining parts remain intact and the invalid clause will be reformed to the minimum extent necessary to make it enforceable. You may not assign or transfer your rights under these Terms without our written authorization. We may assign our rights and obligations to an affiliate or successor in the event of a merger, acquisition, or sale of assets. Electronic communications satisfy all written requirements. No waiver of any term is effective unless in writing and signed by the waiving party. Headings are for convenience only and do not affect interpretation.

Please direct legal, privacy, security, safety, or support correspondence to our corporate channels: